FAQ

Here you will find answers to the most frequently asked questions, if you have any questions that are not here, please contact us through any of our channels and we will be happy to help you promptly.

SERVICES 

QUESTION

How do I access payment credits of 30, 60 and 90 days?

If you want to access the benefit of payment credits fill the following form and send it to us.

Can I order by amazon to be delivered on board?

Of course, we take care of the whole process and the follow-up to your order so that you get what you wanted

In which countries can i receive support?

Jamaica, Mexico, Nicaragua, Peru, Puerto Rico, Dom. Republic, Saint Maarten, St Thomas, Uruguay, Curacao, Argentina, Brazil, Chile, Costa Rica, Colombia, Ecuador, United States, Guatemala, Honduras, Panama.

PLATFORM 

QUESTION

How to open an account?

You can open an account/register by clicking the Sign in button (right on the top of the screen). You select registration (sign up) giving username, email and setting your password.

How long is the validity period of an online quote?

Each of the quotes you make online will have its own validity period and you can check it in the quote at the general overview.

I don’t know how to use the quick quotes

Don’t worry, we know it can be complicated the first time, that’s why we have a tutorial where we will explain step by step how to use the quick quote online. To go to the tutorial click here.

PLATFORM 

QUESTION

How to open an account?

You can open an account/register by clicking the Sign in button (right on the top of the screen). You select registration (sign up) giving username, email and setting your password.

How long is the validity period of an online quote?

Each of the quotes you make online will have its own validity period and you can check it in the quote at the general overview.

I don’t know how to use the quick quotes

Don’t worry, we know it can be complicated the first time, that’s why we have a tutorial where we will explain step by step how to use the quick quote online. To go to the tutorial click here.

Didn’t find an answer to your question?

Feel free to contact us!

OUR CLIENTS

Carnegie
OSERV
OSM
Royal-Caribean
Technomar
Virginian
CARNEGIE
Carnival
COSCO
Hi marine
GAZOCEAN
United_States_Navy
United_States_Army
United_States_Air_Force
UE Embassy

OUR BRANDS

Nuova-Rade
Nestle
Nabisco
marlboro
Lalizas
knor
helmans
gatorade
cocacola
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Contract: Expeditionary logistics support services for lcsron-2, Ponce, Puerto Rico

Contract ID: N6883622Q0056

The objective of this firm-fixed-price contract is to obtain Expeditionary Logistic Support Services for Littoral Combat Ship Squadron Two (LCSRON-2), to include receiving inbound material, a secure storage space, a CONEX storage area at the pier at Rafael Cordero Santiago Port of the Americas (POTA), Ponce, Puerto Rico and transportation services, to include crane and flatbed truck.

GENERAL/REFRIGERATED WAREHOUSING AND STORAGE

MST has the best suppliers in the region to provide the best storage service and meet even the most complex requirements, such as cold storage.

MST Receives, stores, packs, tracks and ships products, maintaining quality standards and performing operations in an agile way.

COMMUNICATION AND IT EQUIPMENT, REPAIR AND MAINTENANCE

Efficient communication and safe technology are the most important values in this job so that all operations are carried out successfully and safely.

INLAND OPERATIONS

We have extensive experience in the development of this type of operation and we know first-hand the demands of requirements, times and logistics.

Some of the services that MST can offer:
  • Ground Transportation.
  • Machinery Heavy Equipment.
  • Portable lights and Power Generators.
  • Cargo handling and Customs Clearance.
  • Lodging

CONVENTIONS AND EVENTS SUPPORT

We supervise all the logistics before and during the events. We will execute focused action plans in compliance with the requirements of the event, such as personnel management, relations with suppliers and more.

Currently we have participated in events as important as Unitas.

Some of the services that MST can offer:
  • Translation and Interpretation Services.
  • Catering.
  • Personnel Transportation.
  • Computers and technological equipment.

HUSBANDING AND PORT SERVICES

Every vessel needs an agency that represents it, MST performs the accompaniment and local representation of the ship upon arrival of the country in front of the authorities involved, the management of documents and the required communications.

Some of the port services that MST can offer:

  • Panama canal transit.
  • Cording for dock assignment.
  • Mooring and reception of the operation.
  • Forklifts and cranes.
  • Garbage disposal and oil material.

MEDICAL SUPPORT ON BOARD

We know that the effective management of an emergency can mean the difference between a terrible experience and an excellent one, we offer a personalized health service so that your clients are safe.

PERSONAL CARE

We know that the effective management of an emergency can mean the difference between a terrible experience and an excellent one, we offer a personalized health service so that your clients are safe.

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Unitas Peru 2021

One of the most important and demanding services that we have attended was Unitas Peru 2021. A convention between the allied navies of the United States in Latin America that is held every year in different countries of the region. In this event, the different bodies of each country come together with their different specialties such as the naval, the militias, etc. to carry out tactical training exercises. During this time various types of services are required to support these activities such as: Logistics assistance, lodging, food, camp support, electric generators, lights, assemblies, portable toilets, garbage and waste management, heavy transportation, customs management, personnel transportation, translators, equipment rental communication etc. For this event 6 bids were requested and we won 4 of them, obtaining a high percentage of the project; which was attended in person in Peru to better manage and control operations.

LIFE SUPPORT

That the team has at its disposal the best equipment and care is essential to carry out any project.

We already have experience performing this type of service, so the quality and thoroughness in the operation is guaranteed.

Some of the services that MST can offer you:
  • Portable bathrooms
  • Hand washers and showers
  • Camp Support
  • Life Support
  • Covid Testing

Contract: Spanish Translator Service – PANAMAX ALPHA PHASE O 2022

Contract ID: W912QM-22-Q-0017

(NAICS) code: 541930

The 410th CSB, Regional Contracting Office requires Spanish Translator Service in support of United States Army, PANAMAX ALPHA PHASE 0, Panama 2022.

Contract: Panama Logistics support

Contract ID: N6883622Q0090

(NAICS) code: 541614

The primary objective of this contract is to obtain Expeditionary Logistics and Life Support Services for MSRON 3 COM personnel, operating ashore and ports in Panama.

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Welcome

Take advantage of all the tools we have for you

  • Quote in minutes in more than 20 countries.
  • Information in real time.
  • Track your orders.

CUSTOMS CLEARANCE

The customs clearance is a necessary procedure that permits the transport of goods internationally and involves the preparation and presentation of the documentation that is required to allow the export or import to the country.

The MST team will support you with these services that include:

  • Representation of clients during customs examination and evaluation.
  • Payment of duties and receipt of cargo with customs documents after clearance.
  • Guarantee of compliance with all laws and regulations. 
  • Guarantee that the products arrive without problems at their destinations.

CREW CHANGE

The working conditions of a seafarer are very demanding and exhausting. An exhausted crew will have less ability to react to dangerous situations, increasing the possibility of errors and accidents.

Therefore, crew changes are essential to keep the crew in perfect physical, emotional and mental condition. In addition, they are necessary to comply with international regulations on the safety and welfare of sea workers.

Carrying out the crew change in an orderly and timely manner is vital for a shipping company.

With mst, you get fast and safe crew changes, avoiding unnecessary delays!

BUNKERING SURVEY

Bunker Survey is an examination of the ship’s fuel to ascertain its total on board quantity to prevent loss and keep track of the actual fuel consumption of the Vessel.

Carrying out a proper bunker survey is very important, this way you will avoid theft and fraud and you could save money.

GARBAGE DISPOSAL

We can collect all the Waste and Garbage generated on board your Vessel.
 
To quote accordingly just provide us a breakdown with:

  • Quantities
  • Type of garbage

FOOD PROVISIONS

We are committed to supply only the finest and fresh provision supplies with promptly delivery and IMPA standards.
 
We have a big range of fresh, dry and frozen provisions to assure you the best fill rate and also an international database of products and prices in real time in more than 20 countries in America and the Caribbean to make your processes more efficient.

BONDED STORES

We offer a wide range of bonded stores like beers, sodas, snacks, spirits, cigarettes, and confectionery, as well as perfumes, toiletries, and an exclusive range of gift items with well-known brands . We can satisfy all you need to make your stay on board pleasant and joyful.

MEDICAL

Personal care is an important part of maintaining the physical and mental health of the crew.

That is why we offer a wide range of quality Personal care products for the entire crew to make the stay on board pleasant and joyful.

DECK / ENGINE / STATIONARY STORES

We can supply a large range of engine, deck equipment and stationary for all vessel types.

We have a wide catalog of hardware products and maintenance of the deck of the ship, under IMPA and ISSA certification. Backed by the best brands in the industry.

GROUND TRANSPORTATION

Our Ground Transportation and Logistics Services will deliver your shipments wherever they need to be, punctually and reliably. We’ll make sure performance, safety, technology, and equipment standards are met so you can go home with peace of mind. This service can be customized to meet any specific need.

Services include:
  • Trucks for dry, frozen merchandise.
  • Private transportation for marine.
  • Collection of parts in transit.

DELIVERY ON BOARD

The delivery on board service is the most important step in the supply vessel activity and requires great coordination to carry out the process successfully and in the required times, as well as a high knowledge of the regulations and laws that are applied at each port where a delivery is to be made.

On Board Services include:

  • Checking and reporting ship’s movement and cargo condition.
  • Collection & Storing cargo.
  • Handling of incoming cargo with transit clearance
  • Transportation & on board delivery job
  • Arrangement of equipment on demands

CANAL TRANSIT

Passing the Panama Canal has a major impact on a vessel’s travel time and cost. Exact planning, early notification, constant monitoring and real cost controls are necessary to save time and money.

That is why MST has an expert team that will give you:

  • Advice on the reservation of canal transit schedules and on all documentation required by the Panama Canal Authority.
  • Control and supervision of the Canal and the operation.
  • Real-time update of relevant information for your transit.
  • Assignment of a transit schedule in accordance with the required regulations and the type, size and/or load of the vessel.
  • Registration at the Canal Authorities for the First time transit.
  • Preparation of priority bookings.
  • Guarantee of entry
  • Transit without delay.

Available booking Slots

Transit Time Projections

WAREHOUSING BONDED / DRY / COLD

We have the best suppliers in the region to give you a complete storage service and meet all your needs.

We receive, store, pack, track and ship your products, maintaining quality standards and carrying out operations in an agile and uncomplicated manner. We also offer services that are tailored to meet the specific requirements of our clients, such as cold storage.

TRAVEL ARRANGEMENT, RESERVATION AND ACCOMMODATION SERVICES

Traveling is an important and necessary part in this area, which is why MST has reservation, scheduling and accommodation services in the best hotels, so that in this way, our clients can be calm knowing that they are saving time in the procedures and that it’s all under control

COMMUNICATION AND IT EQUIPMENT

Technology not only supports a large part of daily activities, it also helps to increase profitability, employee productivity and digital security.

That is why it is necessary to have the best technological tools that support your activities, and give them maintenance and repair to ensure their proper functioning.

MST has an expert team in technology that will be attentive at all times to train and provide support.

SALE, RENTAL AND LEASING OFFICE, COMMERCIAL AND INDUSTRIAL MACHINERY, EQUIPMENT AND FURNITURE

MST understand that the needs that arise can be very varied, which is why to adapt to them we offer a wide service, with guaranteed quality in which you can access a large number of products in the modality that is required, rental, purchase or lease

FOOD SERVICE AND CATERING

Regardless of the event or moment that needs to be attended, MST will provide you with the best food and catering service, always keeping in mind the experience and expectations of the guests, with products that are always fresh and of the best quality.

Our flexible solutions give our guests the food they want, where and when they want.

TRANSLATION AND INTERPRETATION SERVICES

Whether you need interpretation and translation for an event, an official function, a legal matter or the translation of personal documents, MST has qualified personnel who will transmit your message to your target audience.

ALL OTHER BUSINESS SUPPORT SERVICES

Not one project is the same, that’s why you will get a personalized service to your needs and with many more services at your disposal that you may need, such as:

  • Delivery Services, Cargo Handling and customs clearance.
  • Organization of conventions and events.
  • Paint and Interior Repair and Maintenance.
Ask for any service or product you need, for MST there is no impossible barrier to overcome.

PROVISIONS AND CATERING SERVICE

We are committed to sourcing the freshest and best supplies.

We also have a wide range of fresh, canned and frozen provisions to ensure the best supply rate in more than 20 countries in America and the Caribbean and meet any type of need that the project requires.

From water supply, fresh fruits and vegetables, pre packed meals, catering service, where and when required.